This time , we are going to talk about the feature codes of PBX210 , which respectively are Call pickup , Call transfer and Call forward . Call transfer includes attended transfer and blind transfer . Call forward includes no-answer forward , busy forward and always forward .
1. Call pickup ：
When the call comes in , we can set the Hot Keys to make another extension to answer this call.
When the extension B is ringing and nobody picks up it, the extension C can press *8 ending with # to answer this call.
Or C can press * plus B’s extension number ending with # to answer this call .
But there is difference between the two ways of call pickup . The case of * 8 Call Pickup is often used when there is an extension rings , while the Directed Pickup is used when many extensions ring at the same time.
2. Call transfer ：
PBX210 supports call transfer at default, but there are no feature codes in PBX210, and you can use the transfer method of IP phone.
Here we take VI2006 as the example.
2.1 Attended Transfer
There are A , B and C three IP phones . A is VI2006 .
When A and B are talking , A presses the Hold key , and then dials C , if ending with # , the call can be sent out more quickly than not ending with # . After C answers, if C is free , A can press Transfer key, after that, B and C will be in one call, A will be hung up automatically. If C cannot answer this call , after C hangs up, A can press Hold key to continue the talk with B .
2.2 Blind Transfer
There are A , B , C three IP phones . A is VI2006 .
When B calls A, A answered, then A presses Transfer key +C’s number, B and C will be in one call, A will be hung up automatically.
3. Call forward ：
3.1 No-Answer Forward
PBX210/PBX220 supports No – Answer Forward , so there is no need to make particular settings on IP phones , we can achieve this function by setting on the web gui of PBX210 .
When we are calling extension A and there is no answer , if the ringing time is over, the call will be transferred to the number which we set in the web interface : PBX General –> Extensions –> Basic –> No-Answer Option , Forward Number .
Take 8001 as extension A , 8003 as extension B . The setting on PBX210 is just like the picture shown below :
To achieve Busy Forward and Always Forward , we need to set on the IP phones because the PBX210 has no specific feature codes about the two functions .
3.2 Busy Forward
Busy Forward means the called phone is busy when a new call comes in , so we need to make another phone answer this incoming call .
Take VI 2006 as an example . Enter the web configuration interface –> VOIP –> SIP –> Advanced SIP Settings and set the VI2006 like this :
Attention , we need to disable the Call Waiting function .
There are A , B , C and D four IP phones . Set A’s Busy Forward Number as above and take D as 8003 . When A and B are talking and C’s call comes in , D will ring to answer the call from C directly.
3.3 Always Forward :
Always Forward means any incoming call will be answered by the phone set in the web interface of the specific IP phone .
Take VI2006 as an example , enter the web configuration interface –> VOIP –> SIP –> Advanced SIP Settings and set the VI2006 as below :
When calling this extension , any calls will be answered by 8002 .