FAX to email in UCM

In the UCM, we can try to transfer the FAX to email when UCM receives the FAX.

The related steps are as follows:

  1. We need to make sure the UCM can send email to our email.


Here we take sina email as sender, in the sina email, we need to enable smtp service.


After we finish it, we need to make sure the setting can work.

You can test it by clicking test button:


If your email can receive one test email, we can go to the next step.

2. please create one FAX extension.


Here we will create the email address which is used to receive the FAX.

3. please create one analog trunk, and enable the FAX detection.


4. Please create one inbound route.


When the FXO receives any calls, it will go to the FAX extension, it means you will receive one email.


If the fax is successful, you can find them here:



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